Frequently Asked Questions

Have a question before you start? Here are the ones I get asked most, in plain words. If yours is not here, email me and I will answer it.

About Lightening Up

What is Lightening Up?

It is a set of tools, guides and workshops built from lived experience, to help you understand how systems work, speak up for yourself and change what is not working. You can read how it all fits together in How Lightening Up Works.

Who is it for?

People dealing with services and systems for themselves, including disabled people and people with chronic or rare conditions. Families and supporters helping someone else. Anyone who feels overwhelmed, dismissed or unsure where to begin. There is also a guide for supporters.

Where can I see everything in one place?

On the Products and Tools page. Every item has an honest label: Available means you can use it today, and Coming soon means it is being built and you can join the waitlist.

Free tools and accounts

What is free?

The three check ins, Understanding Your Rights, the Self Advocacy Starter Kit, The Great Unstick game, and the Welcome Library with a free members account.

Do I need an account?

Not for the check ins, the guides, the Starter Kit or The Great Unstick. You only need a free account to use the Welcome Library.

Are my check in answers saved?

No. Nothing you enter in a check in is saved or sent anywhere.

Is there a newsletter?

Yes. You can join the newsletter and unsubscribe any time. I only email when I have something useful to share.

Navigator

What is LighteningUp Navigator?

A calm app for the moments systems get hard. It helps you understand a decision, prepare for a meeting, say what you need and keep track of what was promised. Read all about it on the Navigator page.

When can I get it, and what does it cost?

It is not open yet. Navigator is included when you buy any Lightening Up product, with nothing extra to pay. Join early access to be among the first in.

Is my information private in Navigator?

Yes. Your work is saved on your own device. It is not sent to me, stored on my servers or shared with anyone, and there is no account to create.

Does Navigator replace a lawyer, doctor or advocate?

No. It does not replace legal, medical, financial or crisis help, and it does not contact anyone or make decisions for you. See the Safety, Scope and AI page.

Licences and refunds

What am I buying when I buy a product?

A licence to use it, not ownership. You can use it yourself, print it for your own use and use it with your own supporters, family or advocate. You cannot share the file, resell it or use it to deliver a paid service. The full details are in the Licence and Usage Policy.

I support someone. Do I need another licence?

No. If you support someone as a family member, support worker or friend, you can use a product with them at no extra cost.

What if I use it with clients, or for a team?

You need a practitioner licence if you use a product with clients as part of your paid work, and an organisational licence for teams, services, schools and programs. Email me to set one up.

Can I get things in Easy Read, large print or audio?

You can always convert a product into a format you need for your own use, or for someone you support. You do not need to ask. Just do not share the converted version publicly.

What is your refund policy?

Our products come with the guarantees you have under the Australian Consumer Law, which cannot be excluded. If something is faulty or not as described, you are entitled to a repair, replacement or refund. For a change of mind on a digital download, we do not generally refund once it has been accessed. Read the full Refund Policy.

Privacy and safety

Do you sell my information?

No. We do not sell your information to anyone, ever. The Privacy Policy explains what we collect and why, in plain language.

Is the website accessible?

We work to meet WCAG 2.2 AA. Read the Accessibility Statement, and tell me if something does not work for you.

Getting in touch

How do I contact you?

Use the contact form or email hello@lighteningup.com.au.

The bit that matters most

There is no wrong question. If you are not sure whether something is for you, ask. I would rather hear from you than have you guess.