Privacy Policy

Last updated: 3 November 2026

I run Lightening Up from Fremantle, Western Australia, and I’ve written this policy the way I’d want one written for me: in plain language, with nothing hidden in the fine print. If anything here doesn’t make sense, email hello@lighteningup.com.au and I’ll explain it properly.

The short version

We collect very little. We do not sell your information to anyone, ever. Anything you write inside our downloadable apps stays on your own device and never reaches us. If you make a free Members account, your answers are saved to that account so you can come back to them. There is a section about that below.

What we collect

When you contact us or join a waitlist: your name, email address, and a phone number only if you choose to give one, along with whatever you write in your message. We use this to reply to you and to let you know when the thing you joined a waitlist for is ready.

When you join the newsletter: your email address, your first name if you give it, the page you joined from, and a note of what you agreed to. We use this only to send you the newsletter. Every newsletter will include a way to unsubscribe, and you can also email hello@lighteningup.com.au at any time to be removed.

When you use LighteningUp Navigator: nothing. Everything you enter is saved on your own device. It is not sent to us, stored on our servers, or seen by anyone but you.

When you visit the website: standard technical information such as pages visited and approximate location, which we use to understand what is useful. We do not use this to identify you personally.

LighteningUp Members (your account)

LighteningUp Members is where my courses and tools live online. If you make an account, this is what happens.

What we collect. Your name, your email and your password. We also keep what you buy, which lessons you’ve opened and finished, and anything you write in a lesson, such as your answers and notes, so you can come back to them. We never see your card details. Stripe takes the payment on its own page and sends us a receipt that says what you bought.

Your answers. They’re saved to your account so you can find them again. We don’t sell them, we don’t share them with advertisers, and we don’t use them to train AI systems.

Who else is involved. Sign in and storage, hosting, payments and email are run by service providers that work for us, such as Supabase, Vercel, Stripe and Resend. Some of them store data outside Australia.

How long we keep it. For as long as you have an account.

Deleting your account. Open Settings in the app and choose Delete my account. That removes your account, your answers, your progress and your access to what you bought. Stripe keeps its own payment record, as the law requires. If you’d like a refund, please ask before you delete. You can also email hello@lighteningup.com.au and we’ll delete it for you.

Age. You need to be 15 or older to make your own account, or have a parent or guardian make it with you.

What we do not do

We do not sell, rent, or trade your personal information. We do not share it with advertisers. We do not use what you tell us to build a profile of you. We do not use your story or your information to train AI systems.

Who else can see it

We use a small number of service providers to run the website and send email. They process information on our behalf and cannot use it for their own purposes.

For the website, that means Cloudflare, which hosts the site, runs a spam check on the forms and counts visits without identifying you, and Resend, which sends the emails, including the newsletter. Some of these providers store data outside Australia. Where that happens, we choose providers with recognised security practices.

How long we keep it

Contact messages: up to 2 years, so we have context if you get back in touch. Waitlist signups: until the product launches, or until you ask to be removed. You can ask us to delete anything sooner.

Your choices

You can ask us what we hold about you, ask us to correct it, ask us to delete it, or unsubscribe at any time. Email hello@lighteningup.com.au and we will action it, normally within 30 days.

Security

We keep what little we hold on reputable services with access controls and encryption in transit. No system is perfectly secure and we will not pretend otherwise. If something goes wrong in a way that could seriously harm you, we will tell you.

Children

Our products are written for adults and for young people with a supporter. We do not knowingly collect information from children under 15 without a parent or guardian involved.

Complaints

Email hello@lighteningup.com.au first and we will take it seriously. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy we will update the date above and, for significant changes, say so on the website.

Madeleine x