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Refund Policy

We want you to have something useful. If it is not, tell us.

Your rights that we cannot take away

Our products come with guarantees under the Australian Consumer Law that cannot be excluded. If a product is faulty, not as described, or does not do what we said it does, you are entitled to a repair, replacement or refund. Nothing in this policy limits that.

Change of mind on digital products

Because digital products are delivered immediately and cannot be returned, we do not generally refund a change of mind once a download has been accessed. We say this clearly before you buy so there are no surprises.

Where we will refund anyway

  • The file will not download or open and we cannot fix it
  • You were charged twice
  • You bought the wrong item and have not downloaded it
  • The product is materially different from what the page described

Courses and programs

If you have completed less than 20% of a course within 14 days of purchase, contact us and we will work something out. That’s a starting point, not a strict cut-off. If your situation is different, tell us what happened and we’ll look at it properly.

How to ask

Email hello@lighteningup.com.au with your order details and what went wrong. We aim to respond within 5 business days. Approved refunds return to your original payment method within 10 business days.

If we cannot agree

You can contact consumer protection in your state, or the ACCC at accc.gov.au.

Madeleine x