Coming soon · For individuals, carers and families
The System Navigator Collection
I grew up needing someone to tell me what I know now, and nobody did. This collection is the person I needed. It’s everything I wish I’d been handed when I started dealing with services: how systems really work, why it’s not always you, and what to do next.
There are more than 90 workbooks, toolkits, short courses and tools. Start with the four part starter, then take what you need.
Take the system advocacy check-in while you wait →
Also coming: the Academy, and a version for organisations.
Join the waitlist
Leave your details and I’ll send you one email when it opens.
Who it is for
For anyone who’s been handed a system and no instructions.
You, finding your way
You’re dealing with the NDIS, health, housing, school, work or Centrelink, and nobody gave you a map.
Carers and families
You carry the calls, the forms and the follow ups for someone you love. You need something you can use in the moment.
Advocates and communities
You stand beside people, or you want to change something for a whole community, and you want it to hold up.
How it works
Five steps, from feeling lost to changing things.
See
Notice what’s really going on: the unwritten rules, the paper trail, who actually decides.
Understand
Know why it happens. A lot of the time it’s the design, not you.
Navigate
Get ready, ask, escalate, and keep your own records so you’re not starting again every time.
Improve
Find the small changes that make the biggest difference, then plan your next move.
Influence
Turn what you’ve lived through into change, for you and for other people.
The place to begin
System Literacy for Real Life
Start here. It’s three workbooks and a toolkit, in the order to read them, and it covers the basics for everything else.
System Literacy for Real Life: Part One
How systems really work, why it’s not always you, and how to start trusting again.
From Survivor to System Navigator: Part Two
What changes once you can see the system, and how to move forward.
Designing Better Systems: Part Three
How systems are designed, why they let people down, and how you can help design them better.
The System Action Toolkit: Part Four
Map a system, find the barriers and plan your next move.
Then go further
A look inside.
Workbooks to write in, toolkits for the moment you’re in, short courses, and tools like conversation cards. Here are a few from each stage.
Make sense of a system
- Complex Systems Simplifier
- The System Map
- System Atlas
- System Language Handbook
Get ready for a hard moment
- Meeting Preparation Toolkit
- System Planning Planner
- System Conversation Cards
- Navigate Together
Speak up and push back
- System Advocacy Handbook
- System Escalation
- Hidden Rules
- Letters to the System
Know where you stand
- System Rights Navigator
- The Eligibility Cliff System
- My System File
- System Passport
Look after yourself
- System Repair
- Hope Within Systems
- Strength Through Lived Experience
- System Reflection Journal
Change the system
- The Ultimate Systems Change Playbook
- System Innovation Handbook
- The Community Change Map
- The Community Action Plan
How you use it
Online, private, and yours to come back to.
You use it in your own private members area, on your phone or your computer. Do a bit, stop, and come back when you’ve got the energy. Nothing is timed, and nobody is checking.
A note from me
This is practical tools, plain language and lived experience. It’s not legal or medical advice, and I can’t promise any particular outcome. You choose what to use, and you never have to share your story to use it.
Ready when you are.
Leave your details and I’ll send you one email when the System Navigator Collection opens.
Madeleine x