Communication Tools & Strategies

What if talking is not the way you communicate best? Advocacy works when you can express yourself clearly, and there is more than one way to do that.

Being understood matters more than the method. Some people speak, some write, some use pictures, symbols, devices or a trusted person to help. All of them count.

Ways to be understood

• Spoken. Short sentences, written prompts, and permission to take your time.
• Written. Emails, letters or a note you hand over in the meeting.
• Alternative communication. Communication apps, boards, devices, signs or gestures. Ask for the time and space to use them.
• Visual. Cards, pictures, traffic light systems or a one page summary of what you need.

How support workers and peers can help

Good support makes room for your voice. It does not replace it. Support workers and peers can help you:

• Choose the way of communicating that suits you best
• Prepare for meetings or conversations in advance
• Write emails, letters or notes to share your opinion
• Use visual tools, prompts or guides to help you say what you mean

Ask them to check back with you: “Is that what you meant?” Never “Let me say it for you.”

Get ready in four lines

Before an important conversation, write down:

1. What I want to happen
2. The one thing I need them to understand
3. Two questions I want answered
4. What I will do if I do not get an answer

If you are writing a message, How to Write a Clear Advocacy Email gives you a simple pattern.

A note on AI tools

Spelling and wording tools can help some people say what they mean. Keep the voice yours, and check that the final message still sounds like you. I have written about this in Can AI Help You Self Advocate, or Could It Speak Over You?

The bit that matters most

Good communication makes sure your voice is understood and respected. Use whatever method works for you, and ask for the support you need to use it.